Privacy Policy

1. Information We Collect

To provide washing machine repair services, we collect:
✔ Contact Details: Name, phone number, address (for service booking)
✔ Appliance Information: Brand (e.g., LG/Samsung), model, issue description
✔ Payment Data: Transaction history (no card details stored)
✔ Technical Data: IP address, cookies (via website analytics)

2. How We Use Your Data

• Service Delivery: Schedule repairs, send technicians, provide quotes
• Communication: SMS/email updates about your appointment
• Improvements: Analyze website traffic (Google Analytics)
• Marketing: Send promotions (only with explicit consent)

3. Data Sharing & Disclosure

We never sell your data. Limited sharing with:
🔹 Technicians: Only relevant repair details
🔹 Payment Processors: Khalti/eSewa (for transactions)
🔹 Legal Authorities: If required by Nepali law

4. Data Security

• Encrypted online booking forms
• Password-protected customer databases
• Staff training on privacy practices

5. Your Rights

You can:
📌 Access/Correct your data (email info@washingmachinerepairnear.tech)
📌 Opt-out of marketing communications
📌 Request deletion (excluding legal/financial records)

6. Cookies & Tracking

Our website uses cookies to:
🍪 Remember your service preferences
🍪 Analyze site traffic (via anonymized Google Analytics)

7. Policy Updates

Changes will be posted here. Continued use = acceptance.

8. Contact Us

For privacy concerns:
📧 Email: info@washingmachinerepairnear.tech